Privacy Policy

Last updated: 4 October 2025

1. Introduction

BusinessZoom.co.nz ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the website.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Request quotes: Business name, your name, email address, phone number, location/city, business size, industry type, service requirements
• Contact us: Name, email address, phone number, message content
• Use our quiz tools: Service preferences, budget ranges, timeline requirements, current providers
• Subscribe to updates: Email address, communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Device information: IP address, browser type and version, operating system, device type
• Usage data: Pages visited, time spent on pages, click patterns, referring website
• Location data: General geographic location based on IP address
• Cookies and tracking: Information collected through cookies, web beacons, and similar technologies

2.3 Third-Party Information

We may receive information about you from third-party sources, including:

• Service providers who share information about lead quality and conversions
• Analytics providers who help us understand website usage
• Marketing partners who help us reach potential customers

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

• Match you with relevant service providers based on your requirements
• Share your quote requests with providers in our network
• Facilitate communication between you and service providers
• Process and respond to your inquiries

3.2 Service Improvement

• Analyze website usage to improve functionality and user experience
• Conduct research and analysis to enhance our services
• Test new features and improvements
• Monitor and prevent technical issues

3.3 Communication

• Send you service-related notifications and updates
• Respond to your comments, questions, and requests
• Provide customer support
• Send marketing communications (with your consent)

3.4 Legal and Security

• Comply with legal obligations and enforce our terms
• Protect against fraud, security threats, and illegal activity
• Resolve disputes and enforce agreements

4. How We Share Your Information

4.1 Service Providers

When you request quotes through our website, we share your information with relevant service providers in our network. These providers may contact you directly via phone, email, or other means to provide quotes and information.

4.2 Service Partners

We may share information with third-party service partners who assist us in operating our website and services:

• Hosting and infrastructure providers
• Analytics and data analysis providers
• Email and communication service providers
• Customer relationship management (CRM) systems
• Form processing and data collection tools

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• Legal obligations under New Zealand law
• Protection of our rights, privacy, safety, or property

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4.5 What We Don't Do

We do not sell your personal information to third parties for their marketing purposes. We only share your information with service providers when you explicitly request quotes or comparisons.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

• Essential cookies: Necessary for website functionality
• Analytics cookies: Help us understand how visitors use our website (Google Analytics)
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Track your browsing to show relevant ads

5.2 Third-Party Analytics

We use Google Analytics to collect and analyze information about website usage. Google Analytics uses cookies to collect standard internet log information and visitor behavior patterns. For more information, visit Google's Privacy Policy.

5.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality. Most browsers allow you to refuse cookies or delete existing cookies. Visit your browser's help section for instructions.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security audits and updates
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill your requests
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Quote request information is typically retained for 24 months unless you request earlier deletion. Marketing communications data is retained until you unsubscribe.

8. Your Privacy Rights

8.1 Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Receive a copy of your personal information in a structured format

8.2 Deletion and Restriction

You have the right to:

• Request deletion of your personal information
• Restrict or object to certain processing activities
• Withdraw consent for marketing communications

8.3 Opt-Out Rights

• Marketing emails: Click "unsubscribe" in any marketing email or contact us
• Cookies: Adjust your browser settings to refuse cookies
• Analytics: Use browser extensions or opt-out tools provided by analytics services

8.4 Exercising Your Rights

To exercise any of these rights, please contact us through our contact page. We will respond to your request within 30 days.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries outside New Zealand, including countries that may have different data protection laws. By using our services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information during international transfers.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a new "Last updated" date. Material changes will be notified through email or a prominent notice on our website.

13. New Zealand Privacy Act Compliance

We comply with the New Zealand Privacy Act 2020 and adhere to the Information Privacy Principles (IPPs). If you believe we have breached the Privacy Act, you may complain to the Office of the Privacy Commissioner:

• Website: www.privacy.org.nz
• Email: enquiries@privacy.org.nz
• Phone: 0800 803 909

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Through our contact page
• By visiting our website: businesszoom.co.nz